Question 1

What is your cancellation policy?

Accepted Answer

Cancellation Policy effective 01/03/2024: Notice Period: We require a minimum of 72 hours' notice for all cancellations to be eligible for a refund. Cancellation requests received within 72 hours of the scheduled event/activity will not be eligible for a refund. Refund Eligibility: Cancellation requests received with a minimum of 72 hours' notice are eligible for a refund, subject to the following conditions: a. Refund for Cancellations over 72 Hours: Cancellation requests received over 72 hours before the scheduled event/activity are eligible for a refund. However, a 25% cancellation fee will be deducted from the total amount paid. b. No Refund for Cancellations within 72 Hours: Cancellation requests received within 72 hours of the scheduled event/activity are not eligible for a refund. The full amount paid will be retained as a cancellation fee. Rescheduling: We understand that unforeseen circumstances may arise, and therefore we allow one free reschedule for any event/activity. The rescheduled date must be within a reasonable timeframe and subject to availability. If any event/activity is rescheduled it will no longer be eligible for a refund. How to Request Cancellation or Reschedule: To request a cancellation or reschedule, please contact our customer support team via phone or email. Please provide your booking details and reason for cancellation or desired rescheduled date. Refund Processing: If your cancellation request meets the eligibility criteria mentioned above, refunds will be processed within five to seven (5-7) business days from the date of the cancellation request. The refunded amount will be provided through the original payment method used during booking. Exceptions: In exceptional cases such as force majeure events or circumstances beyond our control, we reserve the right to make adjustments to the cancellation policy. In such cases, we will make every effort to communicate the changes and work towards a fair resolution with our customers. Please note that this cancellation policy is subject to change and it is advisable to review the most up-to-date version before making any bookings or cancellations.

Question 2

I've never held a gun before. Is the Introduction to Defensive Handgun class suitable for me?

Accepted Answer

Yes, this class is designed for individuals who are unfamiliar with guns.

Question 3

Will I be the only woman in the class?

Accepted Answer

No. Female students account for 40% to 60% of every class.

Question 4

Can I bring my AR-15 pistol to the handgun class?

Accepted Answer

No, our handgun classes are geared towards the typical handgun owned by most people. The length of the AR-15 type pistol does not allow for a safe environment for all students with the drills we teach.

Question 5

What is the minimum age requirement?

Accepted Answer

A parent or guardian is required to take the class along with a child under the age of 18. We ask you, the parent, "Do you feel comfortable with the child next to you with a loaded gun?" If you have any doubts, wait a couple of years.

Children are easier to teach than adults, because when we tell a child to do something, they do it. Adults ask, "Why?"

Question 6

How should I dress for the class?

Accepted Answer

You will be at an outdoor range with gravel, grass, and dirt walk areas. Wear comfortable flat shoes, shorts or pants, and short-sleeve or tee shirts. Wear or bring layers as the weather can change from morning to afternoon. Open shoes are not permitted.

Question 7

What do I need to bring to the range with me?

Accepted Answer

A hat and sunblock are recommended during warm weather. If you have sunglasses or prescription glasses, bring them. If you have ear protection, bring it. If not, we will provide eye and ear protection at 
no additional charge.

You should bring a lunch. The lunch break is one hour and may be eliminated if your class is small and finishes sooner than a large class would.

Question 8

What happens if I sign up for a class, pay my deposit, but can't make it?

Accepted Answer

We require a minimum of 72 hours' notice for all cancellations to be eligible for a refund. Cancellation requests received within 72 hours of the scheduled event/activity will not be eligible for a refund. Cancellation requests received over 72 hours before the scheduled event/activity are eligible for a refund, but a 25% cancellation fee will be deducted from the total amount paid.

Question 9

What happens if it is raining the day of the class?

Accepted Answer

The ranges are outdoors. Heavy rain may cancel class due to unsafe conditions on the road or the range.

Unless notified the night before, classes will be held as scheduled.

Question 10

I have been shooting for years. Do I need to start at the Basic Class?

Accepted Answer

Yes. Our insurance carrier insists that everyone start with the basic class. We will fine tune your techniques - you may have developed some bad habits watching John Wayne, Clint Eastwood, and Mel 
Gibson. Take heart, the class starts with the basic's but quickly gathers speed. In the combat portion of the class, you will be doing rapid fire (double taps and triple taps) and multi-target drills.

Question 11

Do I need to take the Basic Handgun Class before I take the Basic Rifle Class?

Accepted Answer

No. The Basic Carbine AR-15 Class does not have prerequisites.

Question 12

If I register more than one person, or sign up for multiple classes, can I get a discount?

Accepted Answer

No. The range and insurance carrier charge on a per person basis. We do not receive a discount, so we cannot pass one on to you.

Question 13

Can I reschedule my class?

Accepted Answer

Yes, you can reschedule your class one time without being subject to a cancellation fee. However, no refunds will be given if you’ve previously scheduled a class and request a cancellation. No exceptions.

Question 14

What happens if I'm asked to leave the class?

Accepted Answer

At FireWolf-PD, it is our sole mission to provide you with the tools and knowledge you need to safely and effectively handle your firearm. The ONLY reason we will ask you to leave the class is if you repeatedly violate safety rules that could potentially cause death or serious bodily harm to another student, innocent party, instructors, or yourself. You will only be asked to leave after being coached on how to avoid making those mistakes and proving to the instructors that you are either unable or unwilling to correct the issues.

In the event you are asked to leave, no refund will be issued.

Question 15

What if I don’t have a gun or gear?

Accepted Answer

Unfortunately, we don't have a loner program. Students must bring their own gear, ammunition and firearms to all of our courses.

FAQ

Frequently asked questions